IT service management · Auditor conversion
ISO/IEC 20000-1 Auditor conversion
For people who already hold a lead auditor certificate in one standard and want to audit another — for example a quality lead auditor moving into ISO 14001 or ISO 27001. About three days, with an exam.
1 About this qualification
This is a auditor conversion course applied to ISO/IEC 20000-1, the standard for iT service management.
Requirements for a service management system to plan, design, transition, deliver and improve services — most often IT services.
2 UK courses
Course names, certification, duration and delivery as stated by each provider. We do not list prices — they change often; see the provider’s page.
| Course (as named by the provider) | Provider | Certified by | Duration | Link |
|---|---|---|---|---|
| NQA ISO 20000-1:2018 Lead Auditor ConversionVirtual – tutor led | NQA | Not stated | 3 days | Course pagechecked 3 October 2026 |
Certified by: Not stated (1). What the schemes mean.
3 How it is assessed
| Scheme | Typical length | Assessment |
|---|---|---|
| CQI and IRCA | Approx. 24 hours (UK providers run 3 days) | Written examination of 1 hour 40 minutes, per CQI and IRCA’s course table |
| Provider-branded | 3 days | Varies |
4 How to prepare
- Conversion and transition courses: how to prepareShort courses for people who already audit: moving to a new standard (conversion) or to a new edition (transition). Focus on what is differ…
- ISO/IEC 20000-1: structure and key clausesThe clauses to know before day one.
Practice questions
- Harmonized Structure (clauses 4–10) 9 questions
- Audit findings and nonconformities 8 questions
- Certification schemes and auditor registration 9 questions